Terms & Compliance

1. Data Controller

The data controller responsible for the processing of personal data collected through this website is StrativionTech, registered at Calle Valle Inclán 45, Piso 1 C, Madrid, Spain. For any inquiries regarding data protection, you may contact us at [email protected].

2. Data We Collect

In accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), StrativionTech collects and processes the following categories of personal data:

• ▸ Identity Data: Full name, username, or similar identifier provided through contact forms.
• ▸ Contact Data: Email address, telephone number, and postal address.
• ▸ Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
• ▸ Usage Data: Information about how you use our website, including page views, navigation paths, and session duration.
• ▸ Marketing Data: Your preferences in receiving marketing from us and your communication preferences.

3. Legal Basis for Processing

StrativionTech processes your personal data under the following legal bases as defined in Article 6(1) of the GDPR:

• ▸ Consent (Art. 6(1)(a)): Where you have given clear consent for us to process your personal data for a specific purpose, such as subscribing to a newsletter or submitting a contact form.
• ▸ Contract (Art. 6(1)(b)): Where processing is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into a contract.
• ▸ Legitimate Interests (Art. 6(1)(f)): Where processing is necessary for our legitimate interests or those of a third party, provided your rights and freedoms do not override those interests.

4. Purpose of Processing

Your personal data is collected and processed for the following purposes:

• ▸ To respond to inquiries submitted through our contact forms and provide requested information about our web agency services.
• ▸ To deliver, manage, and support the digital marketing services and web development projects contracted by our clients.
• ▸ To send marketing communications about our services, where you have opted in to receive such communications.
• ▸ To comply with legal and regulatory obligations applicable to our business operations.
• ▸ To monitor and improve the performance, security, and functionality of our website.

5. Data Retention

StrativionTech will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are retained for a maximum of 24 months. Contract-related data is retained for the duration of the contractual relationship plus 6 years, in accordance with Spanish commercial and tax record-keeping obligations.

6. Your Rights Under the GDPR

As a data subject, you have the following rights under the General Data Protection Regulation:

• ▸ Right of Access (Art. 15): You may request a copy of the personal data we hold about you.
• ▸ Right to Rectification (Art. 16): You may request correction of inaccurate or incomplete personal data.
• ▸ Right to Erasure (Art. 17): You may request deletion of your personal data where there is no compelling reason for its continued processing.
• ▸ Right to Restriction (Art. 18): You may request restriction of processing in certain circumstances.
• ▸ Right to Data Portability (Art. 20): You may request to receive your personal data in a structured, commonly used, machine-readable format.
• ▸ Right to Object (Art. 21): You may object to the processing of your personal data for direct marketing purposes at any time.

To exercise any of these rights, please send a written request to [email protected]. We will respond to your request within 30 days.

7. Data Transfers

StrativionTech does not transfer your personal data outside the European Economic Area (EEA) unless appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, in compliance with Chapter V of the GDPR.

8. Data Security

StrativionTech implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption, access controls, regular security assessments, and staff training on data protection obligations.

9. Supervisory Authority

You have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD) if you believe that the processing of your personal data infringes the GDPR. Contact: www.aepd.es.

1. What Are Cookies

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work efficiently and to provide information to website owners.

2. Cookies We Use

StrativionTech uses the following categories of cookies on our website:

• ▸ Strictly Necessary Cookies: These cookies are essential for the operation of our website. They enable core functionalities such as session management, security, and navigation. Without these cookies, the website cannot function properly. These cookies do not require your consent under the ePrivacy Directive (2002/58/EC).
• ▸ Performance Cookies: These cookies collect information about how visitors use our website, such as pages visited, time spent, and error messages encountered. All data collected is aggregated and therefore anonymous. We use this information to improve how our website functions.
• ▸ Functionality Cookies: These cookies allow our website to remember choices you make (such as your language preference or region) and provide enhanced, more personalized features.

3. Consent

In compliance with the GDPR and the Spanish Law on Information Society Services (LSSI-CE, Law 34/2002), StrativionTech displays a cookie consent banner upon your first visit. You may accept or decline non-essential cookies. Strictly necessary cookies are active by default as they are required for the website to function.

4. Managing Cookies

You may manage your cookie preferences at any time through the cookie settings panel accessible via the banner or by clearing cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Cookies

Some cookies on our website are placed by third-party services, including analytics providers. StrativionTech has implemented data processing agreements with all third-party providers to ensure GDPR compliance. We do not sell or share personal data with third parties for their own marketing purposes.

6. Cookie Retention

Session cookies are automatically deleted when you close your browser. Persistent cookies remain on your device for the period specified in the cookie table below or until you delete them manually.

1. General Terms

StrativionTech provides digital marketing services, conversion funnel design, and landing page development. All services are delivered as custom digital work products. This refund policy outlines the conditions under which refunds may be issued.

2. Project-Based Refunds

• ▸ Pre-Production Cancellation: If a project is cancelled before any design or development work has commenced, a full refund of any advance payment will be issued within 14 business days.
• ▸ Mid-Project Cancellation: If a project is cancelled after work has begun, the client is entitled to a refund calculated proportionally to the work not yet completed, minus any non-recoverable costs incurred (such as third-party licenses or tool subscriptions purchased specifically for the project).
• ▸ Post-Delivery Refund: If the delivered work materially fails to meet the specifications agreed upon in the project proposal, StrativionTech will first attempt to remedy the deficiency within a reasonable timeframe. If remediation is not possible, a partial or full refund will be issued at the discretion of StrativionTech, evaluated case by case.

3. Subscription and Retainer Refunds

Monthly retainer or subscription services may be cancelled with 30 days written notice. Refunds for the current billing period are not available once work has commenced. Future billing cycles will be cancelled immediately upon notice.

4. Non-Refundable Items

• ▸ Third-party platform fees, advertising spend, and software licenses purchased on behalf of the client are non-refundable.
• ▸ Completed milestone deliverables that have been approved by the client in writing are non-refundable.

5. How to Request a Refund

To request a refund, contact StrativionTech at [email protected] with your project reference number and a description of the issue. Refund requests will be reviewed within 5 business days, and approved refunds will be processed within 14 business days via the original payment method.

1. Acceptance of Terms

By accessing or using the services provided by StrativionTech, located at Calle Valle Inclán 45, Piso 1 C, Madrid, Spain, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our services or access our website.

2. Scope of Services

StrativionTech provides digital marketing, conversion funnel design, landing page development, SEO optimization, email marketing automation, paid advertising management, and related web agency services. The specific scope, deliverables, timelines, and fees for each project are defined in the individual project proposal or Statement of Work (SOW) agreed upon by both parties.

3. Client Obligations

• ▸ Provide accurate and complete information necessary for the execution of the project.
• ▸ Respond to requests for feedback or approval within the timelines specified in the project proposal.
• ▸ Ensure that all content provided to StrativionTech does not infringe third-party intellectual property rights.
• ▸ Maintain the confidentiality of any access credentials shared during the project engagement.

4. Payment Terms

Payment terms are specified in each project proposal. Unless otherwise agreed, invoices are payable within 15 days of the invoice date. Late payments may incur an interest charge of 1.5% per month on the outstanding balance. StrativionTech reserves the right to suspend work on any project where payments are overdue by more than 15 days.

5. Intellectual Property

Upon full payment of all applicable fees, the client receives full ownership and intellectual property rights to all custom deliverables produced specifically for the project, including custom designs, copywriting, code, and funnel configurations. StrativionTech retains the right to display completed work in its portfolio and marketing materials unless the client explicitly objects in writing.

6. Confidentiality

Both parties agree to keep confidential all proprietary information exchanged during the course of the project engagement. This includes business strategies, marketing plans, customer data, financial information, and any other information marked as confidential. This obligation survives the termination of the service agreement for a period of 3 years.

7. Limitation of Liability

To the maximum extent permitted by applicable law, StrativionTech shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our services. The total liability of StrativionTech for any claim arising out of or related to these terms or our services shall not exceed the total amount paid by the client for the specific project giving rise to the claim.

8. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations under these terms if such delay or failure results from circumstances beyond the reasonable control of that party, including but not limited to natural disasters, pandemics, government actions, internet service disruptions, or cyber attacks.

9. Termination

Either party may terminate a service agreement with 30 days written notice. In the event of termination, the client shall pay for all work completed up to the date of termination. StrativionTech shall deliver all completed work product to the client within 10 business days of termination.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Spain. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain.

11. Amendments

StrativionTech reserves the right to amend these Terms of Service at any time. The updated terms will be posted on this page with a revised "Last updated" date. Continued use of our services after such changes constitutes acceptance of the modified terms.

12. Contact

For questions regarding these Terms of Service, please contact StrativionTech at [email protected] or at our registered address: Calle Valle Inclán 45, Piso 1 C, Madrid, Spain.